Istoria Collective Singapore Pte. Ltd. (“Istoria”, “we”, “our”, or “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore.

By accessing our website or participating in our tours and services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal data that you voluntarily provide to us, including but not limited to:

• - Full name
• - Email address
• - Phone number
• - Booking and payment details
• - Dietary preferences or allergy information (if provided)
• - Correspondence and enquiries sent to us

We may also collect limited technical information when you visit our website, such as IP address, browser type, and usage data, for operational and security purposes.

2. Purpose of Collection and Use

Your personal data may be collected, used, and processed for the following purposes:

• - Processing and managing tour bookings and payments
• - Communicating booking confirmations, updates, or changes
• - Responding to enquiries, feedback, or requests
• - Managing tour operations and participant safety
• - Internal administrative, record-keeping, and compliance purposes
• - Marketing and promotional communications (where consent has been given)

We do not collect more personal data than is reasonably necessary for these purposes.

3. Disclosure of Personal Data

We do not sell or trade your personal data.
Your information may be disclosed only where necessary to:

• - Third-party service providers involved in tour operations (e.g. payment processors, venues, transport providers)
• - Regulatory or governmental authorities where required by law
• - Professional advisors (such as auditors or legal advisors) under confidentiality obligations
• - All third parties are required to handle your data securely and only for authorised purposes.

4. Media, Photography, and Filming

Photographs or video footage may be taken during tours for documentation and promotional purposes. These materials may be used on our website, social media platforms, or marketing materials.
If you prefer not to be photographed or recorded, please notify us in advance and we will make reasonable efforts to accommodate your request.

5. Data Security and Retention

We implement reasonable administrative and technical measures to protect your personal data from unauthorised access, loss, misuse, or disclosure.
Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations.

6. Access, Correction, and Withdrawal of Consent

You have the right to:

• - Request access to your personal data
• - Request correction of inaccurate or incomplete data
• - Withdraw consent for the collection, use, or disclosure of your personal data
• - Requests may be made by contacting us using the details below. Please note that withdrawing consent may affect our ability to provide services to you.

7. Cookies and Website Usage

Our website may use cookies or similar technologies to enhance user experience and analyse site traffic. You may adjust your browser settings to refuse cookies, although some website functions may be affected.

8. Changes to This Privacy Policy

Istoria Collective Singapore Pte. Ltd. reserves the right to update or amend this Privacy Policy at any time. Updates will be published on our website, and continued use of our services constitutes acceptance of the revised policy.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

Istoria Collective Singapore Pte. Ltd.
Email: enquiry@istoria.sg
Website: www.istoria.sg